Privacy Policy

This privacy policy describes how www.glowen.si (the "Website" or "we") collects, uses and discloses your personal information when you visit the Website or make a purchase.

Collection of personal data

When you visit a website, we collect certain information about your device, your interaction with the website, and the information needed to process your purchases. We may also collect additional information by contacting us for customer support. In this privacy policy, any information that can uniquely identify an individual (including the information below) is referred to as “personal information”. See the list below for more information about what personal information we collect and why.

  • Device information
  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, websites or products you view, search terms, and how you interact with the website.
  • The purpose of the collection: to accurately load the site for you and to analyze the use of the site to optimize our site.
  • Collection Source: It is collected automatically when you access our website with cookies, log files, web beacons, tags or pixels.
  • Business Disclosure: Shared with our Shopify processorOrder

Information

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of acquisition: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipment and provide you with invoices and / or order confirmations, communicate with you, review our orders for potential risk or fraud, and if consistent with the preferences you have shared with us, we provide you with information or advertising regarding our products or services.
  • Collection source: collected from you.
  • Disclosure for business purposes: shared with our processor Shopify and Shipper Pošta Slovenije.Customer support information
  • Examples of collected personal data:
  • Purpose of the collection: to provide customer support.
  • Collection source: collected from you.

Minors

The site is not intended for individuals under 18 years of age. We do not intentionally collect children's personal information. If you are a parent or guardian and believe that your child has provided us with personal information, ask us to delete it at the address below.

Sharing personal data

We share your personal information with service providers to assist us in providing our services and fulfilling contracts with you as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share your personal information in accordance with applicable laws and regulations in response to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.
  • We use the post office of Slovenia to send our product. You can read more about how Shopify uses your personal information here: https://www.posta.si/o-nas/predstavitev/pravno-obvestilo/varstvo-osebnih-podatkov

Behavioral advertising

As described above, we use your personal information to provide targeted ads or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help you understand how customers use the site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en_US. You can also disable Google Analytics here: https://tools.google.com/ dlpage / gaoptout.
  • We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (with which you may land, depending on your location).

 

For more information on how targeted advertising works, you can visit the Network Advertising Initiative (NAI) education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can disable some of these services by visiting the Digital Advertising Alliance exclusion portal at: http://optout.aboutads.info/

Use of personal data

We use your personal information to provide our services, which include: offering products for sale, processing payments, sending and fulfilling your order, and real-time notification of new products, services and offers. 

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data on the following legal grounds:

 

  • your consent;
  • performing a contract between you and the Website;
  • meeting our legal obligations;
  • To protect their vital interests;
  • to carry out a task carried out in the public interest;
  • For our legitimate interests that do not prevail over your fundamental rights and freedoms.

Retention

When you place an order through the Website, we will keep your personal information for our records unless and until you request that we delete this information. For more information about your right to erasure, see the "Your Rights" section below.

Automatic decision making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise has a significant effect on you.

We do NOT use fully automated decision making that has legal or other significant effect through the use of customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that has no legal or other significant impact on you.

Services that include elements of automated decision making include:

  • Provisional list of IP addresses associated with recurring failed transactions. This denylist persists for a small number of hours.
  • Temporary list of files in the list of credit cards associated with the specified IP addresses. This denylist persists for a small number of days. 

 

Your rights

  1. Right to information
  2. Right of access
  3. Right to repair
  4. Right of deletion
  5. The right to limit processing
  6. The right to data portability
  7. Right to contract
  8. Rights related to automated decision making and profiling.

GDPR

If you are an EEA resident, you have the right to access the personal data we hold about you, transfer them to a new service and request that your personal data be corrected, updated or deleted. To exercise these rights, please contact us via the contact information below.

Your personal data will be initially processed in Ireland and then transferred outside Europe for storage and further processing, including Canada and the USA. For more information on how data transfers are GDPR compliant, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you reside in California, you have the right to access the personal information we hold about you (also known as the “Right to Know”), transfer it to a new service, and request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us via the contact information below.

If you would like to appoint an authorized representative to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that is transferred to your computer or device when you visit our website. We use many different cookies, including functional, successful, advertising and cookies on social networks or with content. Cookies improve your browsing experience by allowing the website to remember your actions and settings (such as login and region selection). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the site, such as whether they are visiting for the first time or are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies required for the operation of the store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The time a cookie stays on your computer or mobile device depends on whether it is a “permanent” or a “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are durable and expire between 30 minutes and two years from the date they are loaded on your device.

You can control and manage cookies in different ways. Please note that removing or blocking cookies may adversely affect your user experience and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can use the browser controls, which are often found in the Tools or Settings menu, to choose whether to accept them. For more information on how to change your browser settings or how to block, manage or filter cookies, you can find it in your browser's help file or on websites such as www.allaboutcookies.org.

In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To enforce your rights or refuse certain use of your information by these customers, follow the instructions in the "Behavioral Advertising" section above.

Don't follow

Please note: Because there is no consistent understanding in the industry of how to respond to Do Not Track signals, we will not change the data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Contact

If you have more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at [email address] or by mail using the details below:

  • GLOW SEVEN, production, trade and services, d.o.o.
  • Ljutomerska cesta 22, Ormož 2270 Ormož

Last updated: March 21, 2021

If you are not aware of our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://ico.org.uk/make-a-complaint/]

 

 

This Privacy Policy describes how Glowen.si (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our Shopify processor 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and / or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and Shipper Pošta Slovenije. 

Customer support information

  • Examples of Personal Information collected: 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  •  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our Shopify processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

 

    Your rights

    1. The right to be informed
    2. The right of access
    3. The right to rectification
    4. The right to erasure
    5. The right to restrict processing
    6. The right to data portability
    7. The right to object
    8. Rights in relation to automated decision making and profiling.

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

     

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected , updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

    GLOW SEVEN, production, trade and services, d.o.o.

    • Ljutomerska cesta 22, Ormož, 2270 Ormož
    Last updated: 21.03.2021

    If you are not atisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://ico.org.uk/make-a-complaint/]

    English