Shipping policy

When your tracking indicates “label created” or “order information has been transmitted”, it means we have successfully processed your order and it is now with the courier. Once they scan it into their local or central sortation hub, your tracking link will be updated accordingly.

 

Please be aware that this process can take up to 5 business days, and the courier's customer service department may not have any further information until the package has been scanned.

Shipping cost

You can check out the shipping costs by clicking on the following link.

Shipping time

The time it takes for our package to get to you doorstep depends on various factors, such as the delivery service you use and your location. Generally, the valid shipping time is the one written on each product's page (this includes working and non - working days).

NOTE: The shipping time is of informative nature. It is not 100% exact.

 

Transit time

The transit time is also highly dependent on your location, it could take anywhere from 5 to 31 days, depending on the product and its supply. If you want to know the transit time for your specific country/location do not hesitate to leave us a message at info@glowen.si or fill out our contact form.

Other information

If you have any other questions about our shipping policy do not hesitate to leave us a message at info@glowen.si or fill out our contact form.

 

Company address: Ljutomerska cesta 22, Ormož, Podravska, 2270, Slovenia

Frequently Asked Questions (FAQs):

 

1. What should I do if my tracking link shows "delivered" but I haven't received all the items in my order?

Don't worry! Sometimes, due to the size and weight of certain orders, they may be split into separate shipments. If you haven't received all your items, please wait for any additional packages to arrive.

 

2. When will I receive my tracking link?

We'll send you a tracking link via email as soon as your order has been dispatched. If you've received a confirmation email but haven't received your tracking link yet, rest assured that your order is still being processed. You should receive the tracking link in due course.

 

3. What should I do if I haven't received a confirmation email?

If you haven't received a confirmation email after placing your order, please contact our support team for assistance.

 

4. How long does it take for the tracking link to display delivery details?

Please note that tracking links may take up to 24 hours to display delivery details. If you've recently received your tracking link and it's not yet showing any information, please check back later.

For tracking your order, you can use the following link: GLS Parcel Tracking

 

5. How do I know where my order is?

You can track the status of your order using the tracking link provided in your confirmation email. This link will provide real-time updates on the location of your package.

For tracking your order, you can use the following link: GLS Parcel Tracking

 

6. Where do you ship to?

We ship to most locations in EU. However, please check our Table of shipment prices or shipping policy for any restrictions or additional charges that may apply to your specific destination. 

 

7. Where do you ship from?

We ship from our warehouse facilities located Ljutomerska cesta 22, 2270 Ormož, Slovenia. This ensures fast and efficient delivery to our customers.

 

8. Will my delivery arrive all in one parcel?

Sometimes, due to the size and weight of certain orders, they may be split into separate shipments. If you haven't received all your items, please wait for any additional packages to arrive.

 

9. Returns:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to arrange for a return or exchange. Additionally, we offer The Glowen Great Pizza Guarantee, ensuring that if you're not delighted with the taste of our pizzas, we'll refund your purchase. So - if you buy a Glowen pizza oven and you can’t make great pizza you have 55 days to return it. Your satisfaction is our top priority. Check more about The Glowen Great Pizza Guarantee here.